We start every engagement with one request:
"Show me what your finance person did from 9 AM to 3 PM last Monday."
Not what the process map says. What they actually did.Where they opened 47 emails. Where they copy-pasted between systems. Where they waited for reports to generate.That six-hour block probably contains three automations worth $50K/year in reclaimed time.
The invoice that should take 10 minutes but takes 45. The templated email that's still manual. The report that's "always been done this way.
"We don't automate your process map. We automate your actual Tuesday afternoon.
Because that's where the real work happens. And that's where the time disappears.
Most automation fails because it optimizes for the wrong things. Here's what actually matters.
Here's what this looks like in practice: So why are you doing it manually? We automate the commodity work—data entry, routine communications, administrative tasks—so your team can focus on the work that actually differentiates you. Strategy. Relationships. Innovation. The things competitors can't copy.
Add headcount and you get linear growth. Add automation and the same team handles 3x the volume. That's how SMEs compete with enterprises—not by getting bigger, but by getting more capable.
If your team describes work as "mind-numbing," "soul-crushing," or "I could do this in my sleep"—that's not a morale problem. That's an automation opportunity. People were hired for judgment and creativity. Not copy-paste.
It's the one your team complains about. The one that takes longer every time. The one nobody wants to own. Let's turn that into your first automation. Next month, not next year.